KM Roadmap 2025 and beyond

Chuck_P
Tera Contributor

We were told in the Platform Academy on 6/24/25 that Knowledge 2025 had a presentation on the KM roadmap - Is this true and if so, where can we find this? Thanks! 

3 REPLIES 3

Kim27
Tera Guru

I would like to see this as well. However, when I searched for the 6/24 academy session, it appeared the focus was on common mobile use cases at the Knowledge 2025 conference. 

https://www.servicenow.com/community/servicenow-ai-platform-blog/platform-fundamentals-academy-curre...

Aerin
Tera Expert

We were also told at the last Knowledge Academy that there would be a table at Knowledge specifically for the Knowledge module, but no one in my team was able to find one. I'm definitely taking all these statements with a large grain of salt.

BillGrant
Tera Contributor

I attended "Knowledge Management roadmap: Put AI to work with Knowledge Management" at Knowledge 2025. There was safe harbor roadmap information shared and all I can say is there are exciting updates coming, likely in Zurich release. However, not much yet in the way of publicly available information.