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‎07-23-2023 03:03 PM - edited ‎07-23-2023 03:07 PM
Hello, I am currently finishing the On Demand course Knowledge Management (KM) Implementation, I post some screenshots below and for any reason I can't complete one of the tasks, it says I should Configure the Policies knowledge base to include English and Spanish, whoever I checked all the isntructions from the course, ServiceNow product documentation and some videos on Youtube, I could not find a solution , I attached some screenshots to give the visibility of the excercise, anyone able to help? I was suppose to have a n option of adding the two languages in a box but I don't Have it
Solved! Go to Solution.
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‎07-24-2023 04:07 AM
Hello @Eric_Zafalon
You may need to configure the knowledge base form to include the Languages field. Click the form context menu icon and navigate to Configure > Form layout. Use slushbucket to add the Languages field.
after that, click the lock icon to unlock the Languages field in the Knowledge base form. Add the Languages you want to add.
please mark the answer as helpful and correct if your query is resolved.
Kind Regards,
Ravi Chandra
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‎02-11-2024 04:41 AM
Hello Eric, can you please explain what do you mean by the problem was in table. I have same problem. I can't bring up the "languages" field on the Knowledge Base form. Did form design and layout without success.
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‎03-14-2024 06:57 AM
Hi Eric,
How do I configure glide.knowman.translation.enable_translation_task table to let the Language field shows on Policies form? Thank you.
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‎04-11-2024 05:35 AM
Hi Eric, I am doing the KM Fundamentals course and on the form my Languages field appears momentarily as the form is loading but then disappears in a split second. Could you give some more detail to your solution above in steps as I cannot find the tabel you are referring to? Many thanks.
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‎03-14-2024 06:42 AM
I have same problem too. Is anyone can show the step by step please?
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‎03-14-2024 06:44 AM
Languages field already add to the Policies form. But it does not show on the Policies form. What I can do here?
