Localization framework for knowledge article
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08-07-2023 07:03 AM
We would like to utilize the Bulk Translation feature of ServiceNow for automatically translating one or more published articles for one or more enabled languages by a single translation request from a specific group of people.
We have :
- a multi-language instance with several languages activated
- enabled translation service spoke services with Microsoft Azure (machine translate)
- activated localization Framework support for Knowledge Base
- configured Localization Framework settings like below
Do you have any idea why translation are not published automatically even if in the
log of localization task is reported successfully translated and published ?
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08-07-2023 08:19 AM
@Arnaldo,
So, it's only following the KB's workflow. In most cases for an "instant publish" flow, you need a due-date to be set, then a schedule job runs to publish said article based on that date, as detailed here,
Many thanks,
Kind regards
Director of Globalization Deployment, Internationalization
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08-08-2023 01:32 AM
@Alex Coope - SN
Many thanks for additional info but I didn't get your confirmation/ statement about Bulk Translation
In the Utah release, Bulk translation of article has NO possibilities OOTB to publish automatically ( without manual intervention) articles that have been automatically translated by machine translate. DRAFT translated Articles can only be published manually accordingly to the approval workflow set in the database where translation are stored
