Make changes to Knowledge feedback form

[Tommy IKEA Sahl]

Hi community,

do any of you know how to change the Knowledge feedback form, that appears when rating X stars or lower, clicking Not helpful etc? We would like to change the wording a bit, adding a disclaimer etc.

many thanks in advance  /Tommy 

[Musab Rasheed]

Hi @Tommy IKEA Sahlin ,

If you want to replace details with some disclaimer then you can make changes to 'Knowledge Article Content' widget, we have done small tweak in that like below, see. Mark my answer as correct if that helps.

 

Widget :

[Karl F-V]

Do you have details of the widget i would like to do the same adding a comment but unable to locate where this script is to update.

[Aaditya Gupta]

Hi Tommy,

In order to configure the feedback task modal, You need to modify an angular template named "kb-feedback-task-modal" which can be found in sp_ng_template table this can also be found in "Knowledge Article Content" widget (sp_widget) under related lists Angular ng-templates tabs.

If you want to configure the options which are displayed while submitting the feedback you need to configure the dictionary of field "reason" of "kb_feedback" table, and add or remove the choices  from "choices" related lists. 

Please Mark this answer helpful if this helped you in anyway

Thanks & reagards

Aaditya Gupta