Acronyms

[Aerin]

We are currently on Rome, but upgrades are being discussed for the near future, so I can wait a bit if the answer is in a new release.

Our organization uses a lot of acronyms, and they often duplicate across different business areas (same letters, different phrase.) I'm looking for a way to curate a list of acronyms, with expansions, definitions, and an "area of use." Ideally, content providers could link to the term in the list when it's used in an article. I know I could do it by creating an article with the list, but I'm hoping maybe there is a more elegant way to do it.

We can't be the only organization swimming in alphabet soup - tell me the innovative ways you deal with it, please!

[Uncle Rob]

I think Knowledge is the best way to handle this.
But if you're worried about different parts of the org hvaing their own acronyms you can look into Knowledge Blocks, which is a way to break up an article into many pieces and only display said pieces under specified conditions.

[Kim27]

I agree with Robert - the KB is the best way to handle this. I have some ideas for you. 

• This is an older community response you may have already seen. What is nice is it has a screen shot
  
• If you don't mind doing a little coding, you can add text on hover using HTML. I've not done it so I don't know how it will look. 

[Aerin]

I'm coming back around to this question to ask if anyone puts acronyms and their expansions in their Synonym Dictionary? Has anyone tried this and discovered any drawbacks?

[shannont]

Yes, we do have many synonyms that we've populated which include acronyms.  Although our content standard also teaches our Knowledge Workers to, when using an Acro to ensure they spell it out the first time for education, we take advantage of anywhere we can improve Search.  KCS is a great acro to add to your dictionary as not all know it's Knowledge-Centered Service vs. the Kansas City Southern Railroad as google used to present when searching,  KCS has come a long way on that front! 🙂 

We are also moving to AI with Servicenow which we are looking forward to but still using our Synonyms.