Outdated versus retired articles

[Valerie20]

New to Knowledge Management and appreciate your help. 

When we have outdated articles that have been replaced by newer published versions, should the outdated ones really be retired? How do we fix that?

Valerie O'Hara

[Anurag Tripathi]

Hi,

Check these

Article versioning | ServiceNow Docs

Article versioning changes | ServiceNow Docs

-Anurag

[Rum]

These web links do not take you to Article Versioning, it's Extend Now Capabilities.

[sameeralikhan]

Let me explain you the states first

Draft > Review > Publish > Retired > Outdated

Doc Link for States:
https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/knowledge-management/concept/knowledge-article-states.html

- First Comes Retired and then Outdated.

- If you do not move the earlier version to outdated State then you might face some issues on the newer version of the Articles. Like: You will not be able to View the Check Out /Edit Options.

- At the backend there are OOB scripts(Eg: Kbversioning script includes) which will monitor the states and based on that they will take the action on the newer version of the Articles.

I hope this helps!

[Lesley W]

When you retire an articles latest version, all previous(outdated) versions are also marked as retired.

For us, the 'outdated' workflow is important so that we understand the article is still in a published workflow on its latest version.