Possible to Assign Flagged Articles to Ownership Group?

[Jared Gullikson]

Just wondering if there are any other knowledge managers out there that have the ability to assign a flag left on a published knowledge article directly to an Ownership Group/Assignment Group.

I do have the ability to create (and subsequently assign) a Knowledge Submission to an Assignment Group. However, I feel for sake of convenience it would make more sense for the flag to be assigned directly to the group, so we'd eliminate the need to manually create a sub and assign it out.

Any input is appreciated! Let me know if you require any clarification from me on the specific ask.

Thanks,

Jared

[Andreas Jansson · Accepted solution]

We have set it up so even flags are creating a Knowledge Feedback Task.
This way we can automatically assign the KFT to the ownership group if the article is flagged. We are handling flagged articles as any feedback through KFTs.

[Leri Andrews]

We do the same as Andreas - any 'poor' feedback (such as a not useful or a low star-rating) and a 'flag' generate a feedback task.  The problems comes when the task sits there waiting for someone in the ownership group to assign it to an actual person. As Knowledge Manager, in list view I can quickly assign multiple tasks to a single person.