Purchased (or subscription) common knowledge articles
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03-09-2022 02:21 PM
Does anyone have experience purchasing (or subscribing to) sets of common knowledge articles for publishing in ServiceNow? We are essentially starting from zero in building out a knowledge base for our end users and I would prefer to use pre-written/pre-reviewed technical knowledge articles where possible (vs creating from scratch) for commonly used products like Office 365 products, Windows 10, laptop tips/tricks, etc. Thanks for any insight.
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Knowledge Management
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03-10-2022 07:39 AM
Upland RightAnswers has a curated knowledge base of articles on diverse IT topics. They are self-service and level 1 articles. They integrate into ServiceNow, but there is a fee for usage of their knowledge.
You can learn more here:
https://uplandsoftware.com/rightanswers/product/platform/knowledge-paks/