Recently Viewed Article Widget

[Frank Buttafarr]

Hey everyone, 

My team is currently researching on how to add a Recently Viewed widget for a user? Does anyone know if this is possible? I read through documentation and I'm not sure that there is an Out of the Box Feature for it. 

Thanks in advanced for the help.

-Frank Buttafarro 

[Allen Andreas · Accepted solution]

Hi,

I'm unsure if there's one out of box, but you can use a simple list widget, pointing to the kb_use table that looks for the same named user and the viewed field = true. I believe that's the best you may be able to do. I'm unsure if end-users have access to that or not (you'd want to review possible "read" ACLs for that and consider allowing), but you may be able to have the lead column on that be the article and just display that to them.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas]

Hi @Frank Buttafarro 

Thanks for marking the above reply as Helpful.

If it ends up guiding you Correctly, please also mark as Correct.

Let us know if you need any other assistance.

Thanks and take care! 🙂

[Rob Sestito]

@Frank Buttafarr - Did you take on @Allen Andreas  method, implement, and get it to work?

I think a widget to display most viewed based on the logged in user is a neat idea. If you used this method and got it to work, could you share your results and execution?

I attempted the same method from what Allen explained, and my results are not spot on. While the correct articles are being displayed, I can only get the article number to display. Which is all know, would not be efficient for the end user as they will not remember article numbers. The article Title (short description) would be best. Also, when I click on the article number link, regardless of which, I get an article page that tells me the knowledge record is not found. That is 100% false.

So, if you could, even though this post is a year old, share what you accomplished with this?

Cheers,

-Rob