Restricting Knowledge
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‎04-20-2022 12:02 PM
I've seen this question asked a few times but no definitive answer...
Is there a way to restrict Knowledge articles so that it is only available to specific people or assignment groups without creating another Knowledge Base?
Please be specific in your response. Thank you 🙂
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Knowledge Management
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‎04-20-2022 03:21 PM
Yes! User Criteria applied to each article and/or knowledge blocks. Here's a couple resources to get familiar with this approach.
KB0550924 Understanding User Criteria and ACLs in Knowledge v3
User criteria diagnostics for Knowledge Management (servicenow.com)
Control access at the knowledge article level through user criteria (servicenow.com)
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‎04-20-2022 06:38 PM
We also restrict KBs within the same HR knowledge base. On our Knowledge form we have a "Can Read" field, which is out of the box and we create our audiences using HR Criteria and User Criteria. If you do not have this field visible, you may be able to Configure > Form Layout to expose it. Here is a screen shot of how it looks in my instance. This is particularly handy for us in HR since we support many of our HR functions globally, but not every benefit or plan type is relevant to all countries.
