ServiceNow Knowledge Article Appears Different on End User Side

[pclark1845]

Hi. First post, so please bear with me. I have been tasked with creating knowledge articles and so far, it's been great. The issue I'm running into is my article, upon creation, looks much different than what the end users see in the ServiceNow Portal. 

Here is a snippet of my article I created: 

And here is what it looks like in the portal: 

My question is, why is the table missing from this view? 

I also have a header that I like to put in my articles which is basically a single cell table with text. That table shows up in the article, but the coloring is removed, and the size is skewed. 

Here is what it looks like in the knowledge portal: 

Here is what it looks like in the ServiceNow portal: 

I'm using the Vancouver version. 

I've tried changing the table properties, but nothing changes. My assumption is that this is a setting that needs adjusting for the portal, but I am relatively new to ServiceNow so idk. 

Thank you for your assistance in this matter. 

[Dr Atul G- LNG]

Hi @pclark1845 

Very wired case, bcz i tried in my pdi and it is fine. Might be try to repair the plugin once and cache.do

[lynnmatarlm]

I am also having this issue and have not been able to debug it. Here is an example:

In the preview article (when I click view article to see what the user would), I get this styling:

@Dr Atul G- LNG  Your solution did not work for me and we have been able to replicate it with multiple different users who see this issue.

[Dr Atul G- LNG]

Hi @lynnmatarlm 

You can log a case with Now Support for thsi.

[pclark1845]

Hi lynnmatarim. Is there a scenario where you do not experience this? 

Thank you.