SysAid to ServiceNow Integration

[neelchashi]

Is it possible to have an integration between SysAid ITSM and a shared instance of ServiceNow?

[Mike_R]

Yes, you would need to build an integration. I don't see anything pre-built.
Both systems have a REST API available so it's definitely possible.

https://documentation.sysaid.com/docs/rest-api-guide

https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/build/applications/conce...

[Averell]

It sounds like you have a provider with a shared ServiceNow instance or that you are a provider sharing an instance for multiple customers. If this is the case then the answer is not a simple technical issue, but more an organizational one. I would suggest reading my series of articles about Service Management and Integration  (SIAM) some years ago.