Transfer Confluence to ServiceNow KB

[Andrew Freeman]

Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing. 

[Jon Collins2 · Accepted solution]

Hi Andrew, 

We just finished going through the process of bringing in our Confluence content to ServiceNow KB's as well. I wish I could tell you there is an easy solution, but all of the OOTB options had more cons than pros, in our case.

After a thorough review of the available options to migrate content to ServiceNow from Confluence, here is where my company landed: 

• Import from External Knowledge Sources - no, due to bringing all content in as an attachment.
• Easy Import - no, due to loss of all images and formatting,
• Import from Word - no, due to numerous formatting issues.

Given that we had approximately 2,000 articles to migrate, we opted to bring in several data entry contractors and migrate content manually.

Please let me know if you have any questions.

[Jon Collins2]

Best of luck to you. All in all, we are super happy with the change from Confluence to SN KB. Well worth the work. 

[Kamil Smusz · Accepted solution]

Hi, i created nice automatic workaround for it. Please take a look https://www.servicenow.com/community/itsm-forum/import-knowledge-articles-from-confluence-using-inte...

[abhishekkumar19]

Convery confluence pages to word and then import to servicenow. that's what we had done in one of my previous organizations.

[Kai Tingey]

I thought I'd add a reply to this, as it's one of the first results when you search for Confluence to ServiceNow

I've just gone through this process and managed to get a good result using a powershell script to call the API's from confluence and into servicenow.

The TL;DR is

all articles are transferred across

Categories are created replicating the parent -> child relationship of the Confluence space structure.

Most of the common macros (e.g. images, data blocks, tables and videos) all transfer into the ServiceNow KB article

attachments are transferred

Layout is maintained, font style is configurable in the script.

The only things really missing are

1. Table of Contents does not transfer, the script just removes it instead.

2. draw.io diagrams embedded into confluence are not embedded into the ServiceNow knowledge article, instead they are attached as a file and a download link is provided with some instructions on how to view it.

if anyone is trying to do the same, and would like to try the script, let me know and i'll post it up with some instructions.