Transfer Confluence to ServiceNow KB

[Andrew Freeman]

Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing. 

[Jon Collins2 · Accepted solution]

Hi Andrew, 

We just finished going through the process of bringing in our Confluence content to ServiceNow KB's as well. I wish I could tell you there is an easy solution, but all of the OOTB options had more cons than pros, in our case.

After a thorough review of the available options to migrate content to ServiceNow from Confluence, here is where my company landed: 

• Import from External Knowledge Sources - no, due to bringing all content in as an attachment.
• Easy Import - no, due to loss of all images and formatting,
• Import from Word - no, due to numerous formatting issues.

Given that we had approximately 2,000 articles to migrate, we opted to bring in several data entry contractors and migrate content manually.

Please let me know if you have any questions.

[Jon Collins2]

Best of luck to you. All in all, we are super happy with the change from Confluence to SN KB. Well worth the work. 

[Kamil Smusz · Accepted solution]

Hi, i created nice automatic workaround for it. Please take a look https://www.servicenow.com/community/itsm-forum/import-knowledge-articles-from-confluence-using-inte...

[abhishekkumar19]

Convery confluence pages to word and then import to servicenow. that's what we had done in one of my previous organizations.