Transfer Confluence to ServiceNow KB

[Andrew Freeman]

Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing. 

[Jon Collins2 · Accepted solution]

Hi Andrew, 

We just finished going through the process of bringing in our Confluence content to ServiceNow KB's as well. I wish I could tell you there is an easy solution, but all of the OOTB options had more cons than pros, in our case.

After a thorough review of the available options to migrate content to ServiceNow from Confluence, here is where my company landed: 

• Import from External Knowledge Sources - no, due to bringing all content in as an attachment.
• Easy Import - no, due to loss of all images and formatting,
• Import from Word - no, due to numerous formatting issues.

Given that we had approximately 2,000 articles to migrate, we opted to bring in several data entry contractors and migrate content manually.

Please let me know if you have any questions.

[Masarrat Siddi1]

There is a ServiceNow app store application available which can help entire migration along with attachment, formatting and links.  AMSOne integrations is the publisher of the application and they also offer migration as a service.