Viewing Changes In Knowledge Articles

[Chrislgarrett9]

Good day!

As I have progressed with maturing our Knowledge Management systems in ServiceNow, the one question/feedback I get quite often is "How can I tell, what changed in a Knowledge Article?"

I have not been able to find anything other than comparing the two documents side by side, but do we have a way to view a side panel or even have a comments field required on what was changed so that the approver or AQI performer can see and watch for those changes?

Thank you!

[Chrislgarrett9]

Thank you, that sounds great. Is there any documentation that could be referenced in this discussion to display those steps. We are currently utilizing the NEXT Experience but I must confess that I lack knowledge in the Workspace area. I would love to pass this information to my team as well.

[Maciek_H]

I had no idea about this and thanks to your post I started tinkering and I think this functionality is about to change my life 🙂 As a KM process owner for my region I'm going to create a WI and advertise this to every knowledge analyst. 

[Arnaldo · Accepted solution]

@Chrislgarrett9
Since we are using ITSM Agent Workspace I see this nice feature that is even better of what you can see in Next Experience Compare knowledge article versions in Agent Workspace

[AP4]

Thank you both Vickie and Arnaldo for the helpful feedback. Appreciate it.

[Tom_T]

ince the Agent Workspace is deprecated and no longer supported - does somebody know how this will be done in the future? I do not find any comparable functionality in Service Operations Workspace