Viewing Changes In Knowledge Articles

[Chrislgarrett9]

Good day!

As I have progressed with maturing our Knowledge Management systems in ServiceNow, the one question/feedback I get quite often is "How can I tell, what changed in a Knowledge Article?"

I have not been able to find anything other than comparing the two documents side by side, but do we have a way to view a side panel or even have a comments field required on what was changed so that the approver or AQI performer can see and watch for those changes?

Thank you!

[Vickie Runyon]

See my previous comments and screenshots in this thread above. This absolutely works in Service Operations Workspace!

[Eoghan Sinnott]

Hi Tom, 

You can achieve this in Service Operations Workspace by opening the Knowledge article you want from the list view and then click Edit.

Open the Related Records tab and go to Article Versions. Select the two versions of the article you want  and then click Compare.

This will then open up the two versions and highlight any changes.

Regards,

Eoghan

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[ctoler]

I am able to see its in SOW, I go to the Unpublished articles and look at an article that is in review, then I can compare it to the last published article.  

What I don't see is a way to approve the 'review' version once I am here. 

What is everyone's process for approving after the comparison?