Hi,
There is a lot of information to consider. The first question is which role you're approaching it from: Knowledge Management, AI Search/SEO, or overall system improvement. Each area has different priorities, but there is overlap.
Since we're in the Knowledge Management forum, I'd start here:
Knowledge Management Academy:
https://www.youtube.com/watch?v=UQNJEuc44A0
AI Search with Now Assist in AI Search: Ask the experts (AI Academy):
https://youtu.be/jFPxJylDJVw?si=QuXs8M6WW1_TdMue
For AI Search, this AI Search Quick Start Guide provides a good foundation:
https://www.servicenow.com/community/intelligence-ml-articles/ai-search-quick-start-guide/ta-p/23075...
I would also recommend the AI Academy sessions on AI Search and Now Assist:
https://www.servicenow.com/community/intelligence-ml-articles/ai-academy/ta-p/2522624
These should give you an understanding of search relevancy, AI Search architecture, article and search optimization approaches.
Note: These are about a year old, so some product-specific details and interfaces may have changed. However, the core concepts and principles remain relevant and provide a solid foundation.
