Counsel Center access requirements?

[Diane Z]

We've installed Legal Request Management, Legal Matter Management, Legal Digital Forensics and Legal Counsel Center in our DEV environment last week.  My admin account has the expected access to Counsel Center, but I can't figure out how to get a non-admin user account access.  

I've added the following roles without success:

• sn_lg_ops.legal_fulfiller
• sn_lg_ops.request_fulfiller
• sn_lg_matter.matter_fulfiller
• workspace_user
• agent_workspace_user

I've run out of guesses.  Can anyone point me in the right direction?  

[Chris H2 · Accepted solution]

Hi Diane,

I'm not familiar with Legal Request Management*, but from a glance it seems like these sn_lg_ops roles ought to provide some access to the application.

Could you clarify what you mean by "without success", please? What action are you attempting to take with your test user with these permissions? What result did you expect, and what did you observe instead?

One thing worth noting - a user's roles are only cached when they log in (or are freshly impersonated). If you assign a user a role, that user will need to perform a fresh login(/impersonation) before the new permissions will apply. See the note under "What to do next" here: https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/users-and-groups/task/t_AssignARoleToAUser.html

*LRM documentation link: https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/legal-request-management/reference/legal-request-management-landing-page.html

Hope this helps, and kind regards,

Chris H

[Diane Z]

Thanks for responding Chris.  It has magically started working since my original post. (Maybe one of the multiple ACL and Access Privilege items needed to address other issues fixed this also.)  The issue was that non-admins could not open the Counsel Center.  I believe they were getting a 403 error.

Diane