Help Shape the Future of CMPro & LSD — Quick Survey!

[ramyaraghav]

We are excited to learn how you're currently using LSD and CMPro, and to understand your expectations—especially when it comes to incorporating AI into your workflow. Your feedback will directly influence how we enhance the product to better serve your needs. 

If you’ve used LSD or CMPro in the past year, we’d love for you to take a quick 10-minute survey. 

✅ Participants who qualify and complete the survey may receive a thank-you gift—a gift card or ServiceNow-branded swag (depending on your organization’s policy). 

👉 Ready to share your experience? Take the survey now 

Feel free to forward this survey to others in your organization who have used LSD or CMPro recently—we want to hear from as many voices as possible! 

Thank you for helping us build a better experience. 

[Mark Manders]

How will this survey help shape the future of CMPro and LSD? You are asking where I work and what my role is and what tool I use. There is no question at all about how to improve it, nor is AI even mentioned (which is a good thing, considering that you can't talk to anyone within ServiceNow without at least hearing AI 33 times).

I didn't submit the survey, because it doesn't make sense, looking at the goal you describe this survey has.

[ramyaraghav · Accepted solution]

Thank you so much for your thoughtful feedback—we really appreciate you taking the time to engage with us.

You’re absolutely right that this survey doesn’t dive into product-specific feedback or AI-related questions. The intention behind this initial outreach is to better understand who’s currently engaging with CMPro and LSD, so we can identify a representative group of users for deeper research studies moving forward. In those sessions, we’ll be exploring your expectations, challenges, and ideas for the future, broader workflow enhancements.

We recognize that the purpose could have been better communicated up front, and your feedback helps us improve how we connect with our users. Thank you again for your candid input—it truly helps us do better.