Installation on PDI

[Jamsta1912]

Hi all,

I'm trying to install this on my PDI but I'm not able to find it when searching "Legal" or "sn_lg_ops" in the application manager page (/now/app-manager/home).

I can see that others have already asked this question but it's not clear to me what the solution was 😞

[fknell · Accepted solution]

Hi @Jamsta1912 ,

The Legal Request Management application (sn_lg_ops) is not available for installation on all Personal Developer Instances (PDIs); it is typically restricted to customer/demo instances or requires a specific entitlement from ServiceNow.

Why you can’t find it in Application Manager

- When you search for “Legal” or sn_lg_ops in Application Manager on a PDI, the app may simply not be listed because it is not included in the default PDI catalog.

- Some Legal‑related apps are only available via the ServiceNow Store and may require a paid entitlement, which PDIs usually do not have.

What you can do

- If you need this for learning or certification practice, I would recommend:

- Using a demo or training instance (e.g., via ServiceNow University or a partner‑provided demo) where Legal Request Management is pre‑installed or can be enabled.

- Confirming with your instructor or ServiceNow contact whether a specific demo instance is provided for Legal‑Ops labs.

Hope this helps... 

[Jamsta1912]

Thank you for this clarification 👍

[Simon Hendery]

Hi @Jamsta1912 

Unfortunately, because they are Store apps (only available via the ServiceNow Store), the Legal Service Delivery capabilities can't be installed on PDIs.

[Jamsta1912]

Thank you