We are new to Legal Service Delivery and are encountering an issue where users, who are members of the assignment group to which a Legal Request is assigned, are unable to reassign the request to a different group.
The field remains read-only. According to the access analyzer, 3 OOTB ACLs are the blocker, as they look for a specific value in the "Options" field. This functionality works as expected in Non-Production environments, where the "Options" field is populated correctly based on the choice setup in the intake form. However, it's not working in Production. We're unsure why the "Options" field is not being populated.
I checked the BR, identify two business rules, but they are being skipped in the non prods which working as expect, but someone Options still getting updated, not seeing anything in record procedure.
Has anyone else encountered this issue? I'm posting here while awaiting support from ServiceNow.
