Missing Domain Picker after upgrade to Fuji
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‎10-13-2015 07:43 AM
I recently upgraded a customer to Fuji. The first thing we noticed is that the Domain Picker disappeared after upgrade. To correct this, we had to enable the Domain Picker UI Macros.
In Fuji, you might see a total of 4 UI Macros for Domain Picker.
You will notice that there are now 2 pickers with category of "General".
The one for General will work on IE9 and above.
The one without General will work on IE8 and below.

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‎10-13-2015 07:54 AM
Thanks, Ray! As we just discussed also, the known error article for this is located at:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0547527
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‎11-10-2015 01:23 PM
Hi Stacey - Not sure who to get this to, but I noticed this link to the KB is not visible is HI permissions are self-service.
Hank

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‎11-11-2015 12:47 PM
Thanks for bringing this to my attention, Hank. Here are the relevant excerpts from the article:
In Fuji, there is a new Media type for UI15 (Heisenberg) called doctype. There are multiple UI Macros with the same name (for example, multiple domain_reference_picker and domain_select) but with different Media types. The doctype Media type works with UI 15.
Customers that upgrade to Fuji do not have the new UI Macro with a Media type of doctype active and so even though the original picker UI Macro is active, the picker will not show up.
This is causing confusion because customers think the relevant application/data was lost during the upgrade.
Workaround
Enable the UIMacro with the same name but a Media type of doctype.
____________________
Stacey's additional comments:
Here's a visual showing the relevant UI macros. The UI macros I have shown as active below are the most common / recommended one to use with Fuji. I've included some pros and cons below for the domain_select control vs. the domain_reference_picker control.
Domain_select existed first and just provides a drop-down control listing all domains.
- Pros
- Global is selectable by admins who do not 'live' in the global domain
- Users may see the hierarchy of domains in the structure
- Admins may 'live' in other domains and just need to change their domain to global to apply update sets
- Cons
- For customers with a large number of domains, loading all in a drop-down for every full page refresh takes a lot of memory
- We've seen issues in the past where the order of the domains displayed changes. (No functionality impact)
Domain_reference_picker is a newer control
- Pros
- Domains do not have to load into the control for every full page refresh
- Handles environments with many domains well
- Cons
- The 'global' domain isn't selectable in this control. The only way to get to global is if your account lives in global and you click the 'go to home' button to the right of the control
- If you do not live in global, you have no way of applying update sets
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‎11-17-2015 01:31 PM
Thank you Stacey!
Just needed the refresher .
Hope all is well
Hank