Use of external Cloud database solutions as persistence layer with OutOfBox ServiceNow module

RavinderK
Tera Contributor

Hello All,

 

UseCase1>

I would like to understand if we can use cloud database solutions as persistence layer for out of the box serviceNow objects/modules for e.g. { Case [sn_customerservice_case] of CSM module or any other OOB module of serviceNow } instead of  having persistence layer managed directly in ServiceNow platform itself.  What are the pitfalls/challenges of this approach? Is this implementation approach is really possible or supported by ServiceNow platform itself?   

 

UseCase2>

I want to develop custom application with complete UI/Business Layer in ServiceNow but persistence layer is completely managed in some external database provided by cloud solution provider(Azure/AWS). Is this the right usecase for ServiceNow? Does ServiceNow support and promote such implementation?

 

Kindly provide some insights around these 2 Usecases. 

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