Activity Stream @Mention Email notification should be visible in activity stream of CR/RITM/SCTASK

[Damayanti Sarod]

I have a requirement wherein I need OOB  Activity Stream @Mention Email notification to be visible under activity stream of CR/RITM/SCTASK. While I am mentioning anyone in CHG/RITM/SCTASK .I am able to recieve mail in inbox and email logs, but it is not getting reflected in activity stream of the respective CHG/RITM/SCTASK record.

Any suggestions?

[Ankur Bawiskar]

@Damayanti Sarod 

they are not seen even for admins or both admins and non-admins?

are they seen in native view in activity log?

[Ankur Bawiskar]

@Damayanti Sarod 

check below links

Activity stream @mentioned emails are not visible to non admin users.  -> talks about ACL issue

Emails aren't shown in the Activity Stream (especially after upgrade) 

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[Damayanti Sarod]

I refered the KB: Emails aren't shown in the Activity Stream (especially after upgrade)  and have checked all the neccesary checkbox suggested in KB , but still unable to see 'You have been mentioned' mail in activity stream, while I am able to see these emails in email logs

PFA, SS for reference

[Ankur Bawiskar]

@Damayanti Sarod 

the 1st one talks about some ACL.

Did you check that as well?

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