Ai Search - Can I not allow users to search for HR Cases via the AI Search in the portal?

[kevinbruneau]

Hi there,

currently, users can search for HR Cases via the Ai Search in our Portal. Would there be a way to prevent that?

Thanks!

Kev

[GlideFather]

and why do you want to prevent that?

I believe the search configuration is global - changing it will impact all the users as long as I remember

[GlideFather]

@kevinbruneau sorry now I have read it once again and I can understand what you asked :))

You might want to read this article, it can give you some ideas:
https://www.servicenow.com/community/intelligence-ml-articles/define-searchable-content-for-ai-searc...

[kevinbruneau]

It opens HR Cases in the old UI.

[GlideFather]

In the backend, there are these options where would you like to see the record:

But not sure about the Portal