Member Feedback forum
ServiceNow Community members please post your feedback here
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! ATF approval on Problem Task

Running through a Problem record and when I have a Problem Task i have to request approval in the atf test step i can just use the UI Action 'Request Approval'. From there i need to open the approval record and approve it. This is not a UI action nor...

Ashley45 by Tera Contributor
  • 809 Views
  • 5 replies
  • 0 helpfuls

On-call callout from Alert

Call out feature is available for incident but not for the alert. I have tried to implement the same for the alert as well.below i would try to demonstrate the same. First type on-call ---> trigger rules in navigation panelwhen you create a new recor...

Harsh1_0-1720444348424.png Harsh1_1-1720445346662.png Harsh1_2-1720445472711.png Harsh1_0-1720448265874.png

Resolved! Best way to capture as is processes

I have joined a new company and I am tasked with documenting the as is processes for ITSM, HRSD as we need to move from Servicenow Express to EnterpriseI have previously done ServiceNow Admin previously for another company and some story writing as a...

pokai by Tera Contributor
  • 1989 Views
  • 6 replies
  • 1 helpfuls

Unable to figure out order guide processing

I want one task to generate, and complete before all other tasks generate in parallel. Meaning after the first task closes out, all other tasks generate at once right after the first task is set to closed complete. I used the order guide processing f...

ordersequence.PNG
simran3 by Tera Contributor
  • 497 Views
  • 3 replies
  • 0 helpfuls

Resolved! ITAM

Hi,Is ITAM part of ITSM? Or should it be owned/managed separately? 

Sal Allegra by Tera Contributor
  • 2744 Views
  • 3 replies
  • 3 helpfuls

New Software Found

Does ServiceNow offer any OOTB functionality that "triggers" or "takes action" when DISCOVERY identifies "New Software Found".Within the company, software requests are reviewed and approved by various organizations.  But when discovery finds new soft...