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Resolved! Starting a Platform Owner Group

Hey everyone, I would like to start a platform Owners group.  Where platform owners can talk and discus the successes they have had and learnings.  I looked at other groups but could not find something that fit this type of role.  Thoughts??? if ther...

Resolved! Help with filters

Dear,I have a question about the "service-now.com" platform. Is it possible to filter all tickets that were assigned to an "Assignment Group" on a specific date? What I want is not the date of creation or last update of the ticket, but if the "Assign...

Resolved! The ask for multiple Help Portals...

In our organization we are being asked to develop new Help Portals dedicated to specific departments or groups.Does anyone here have experience with or best practices on taking in these asks? In your opinion, is it advisable to develop and implement ...

Editing Personal Info

Hi Community members,My name is Mariama.Hope you all are doing well. Just browsing the community today to explore it and get use to the different features / what's available. I have a quick question please. Has any of you got the following error mess...

Mariama N by • Tera Contributor
  • 184 Views
  • 2 replies
  • 0 helpfuls

Unhelpful Responses Looking for Community Karma

A lot of community responses these days look like people are using ChatGPT generated responses that provide absolutely no help to the questions getting asked. This is degrading the quality of the forums to the point where newer users are not going to...

Resolved! Issue with My Unmoderated Items

When I ask a question or reply to a question it goes to "My Unmoderated Items" section under "My items Awaiting Approval" status. It does not post a question or add a reply to a post for several hours.

Creating a Requistion from service now into Oracle CLoud

Does service now have the ability to create a requisition into Oracle Cloud. We would like to have this ability so the requisition will follow the approval hierarchy that we have in place within Oracle Cloud. And then in turn creates a Purchase order...

p380641 by • Kilo Contributor
  • 518 Views
  • 1 replies
  • 0 helpfuls

Approvals on Emergency Change

What is best practice for approvals on an Emergency Change? Is it one approval or two? Should the approval be by a senior leader, CI owner, or change coordinator?

Mego919 by • Giga Contributor
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  • 2 replies
  • 0 helpfuls