Hi community,
Maybe this is a simple question: When I create a Case with ServiceNow Support, I get suggestions about Catalog Items that may fit instead of the ticket I'm currently trying to open. Is there a comparable feature available on the Employee Center, so that I can intercept the end user's attempt to order a Catalog Item, and auto-suggest other items which may fit better according to the text which was typed already?
In this case it would be about a "general" request item (yes, that topic which is much older than ServiceNow itself) where it would be good to interfere if the system recognizes that another item from the catalogue fits to the content with some probability. Maybe there is something based on Predictive Intelligence?
Best regards
