Many businesses are using AI chatbots to answer FAQs and provide basic support, but I’m curious about taking this further within an enterprise workflow.
Could an AI chatbot realistically understand a user’s request, retrieve information from a knowledge base, create or update a ServiceNow record, and then route complex cases to the appropriate team?
For organizations using ServiceNow, what are the biggest challenges when connecting AI chatbots with existing workflows—data accuracy, permissions, integrations, security, or maintaining human oversight?
I’d also like to hear from anyone who has experimented with combining conversational AI with automated workflows and what results they experienced.
