Modify environments listed in dropdown for "Create An Application Service" Form

[DarinPoynter]

My organization has several environments, but in Service Now, when we create a new Application Service, the environment options are limited to Dev, Test, and Prod.  Is there a way to modify the dropdown for the options we need?

[Medi C]

Hi @DarinPoynter,

You can adjust the choices but you have 2 ways. If this should be limited to the Application Services only, or you can do it on the Configuration Item table since it is the parent table and the Environment field is coming from cmdb_ci.

If you choose to do on application service level:

1. Open https://YOUR_INSTANCE_NAME.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=d2dbe1441b531010e8...
2. Go to Choices Related List and click New
   
3. Create the choices (Make sure the table name is as in the screenshot)
   

By this, the choices would be only set for the application services and not to all CI Classes

[Medi C]

Hello @DarinPoynter ,

I hope you are doing well! Thanks for marking my answer as helpful. Was your query answered and resolved? If so, kindly accept the solution and close the thread so that it benefits future readers.