In ATF Normal Change i am trying to approve the record. Once i get to the approve step i can open the record and select approve but it doesn't actually approve it since the sign off does not show. What the process shows outside of atf is you click ap...
Hi all, could somebody please help me to understand why my metric data (as shown in metric data task) is not getting pulled to an automated metric definition even after doing all the configuration correct? I am receiving metric data value as 0 after ...
I am using the Out of the Box Widget : Data Table from Instance Definitions,I have enabled the filter, If an user runs the filter and opens any record and again clicks back button ,the. filter condition which he set is being Reset,Is there anyway ...
Hello,We leverage customized labels for Story's in our Sprint Board- we often end up moving a handful of Story's to the next Sprint if they are still in progress when the Sprint is set to close. I move the Story's to the new Sprint, close the old Spr...
I need to prepare a report to calculate license usage for CSM . How can i achieve this?
Hi experts, I need to calculate the license usage and trend over the time using performance analytics, Please guide how to achieve this. Knowledge Article View - Now Support Portal (servicenow.com) KB1115667
We use tags a lot in our organization. We have multiple that contain CBHD. When I run a report on the Task or the Incident table, for criteria Tags have CBHD, I do not receive one of the tags that contains CBHD. I own this tag and should be able t...
Hi Community, I have developed an OAuth application in my personal developer instance to pull incident details from ServiceNow. The OAuth flow I followed is outlined here: https://docs.servicenow.com/bundle/rome-platform-administration/page/administ...
i'm trying to fill out the risk assessment from a normal change. Once i click risk assessment it opens the form and the i tried using a 'set components values' step to set the response for each question but i get an error that it was unable to set th...
On clicking resolve ui action not able to see any choices under resolution code. Using same code as in pdi for ui page MIM resolve.
When I ask a question or reply to a question it goes to "My Unmoderated Items" section under "My items Awaiting Approval" status. It does not post a question or add a reply to a post for several hours. @Dan Bruhn can you help me with this issue?
Running through a Problem record and when I have a Problem Task i have to request approval in the atf test step i can just use the UI Action 'Request Approval'. From there i need to open the approval record and approve it. This is not a UI action nor...
When filling out an Incident form from the new module and clicking Save, I'm getting an error MessageUnique Key violation detected by database ((conn=1351711) Duplicate entry 'b00d652a1bdfca50cd2a5314604bcb22-78e54f3b1bae4610cd2a5314604b...' for key ...
I am currently attempting to set-up an ITOM demo to demonstrate the ability to group alerts based on simple criteria.To demonstrate this I will be having events indicating that a "Timmy" has fallen into a well. The idea being that I want to group the...
HiI need some help with my script.I have 3 fields that helps me define if the record producer should create an incident or a request. The hole script is contained in an if condition, that look to the value of the 3 fields. It started as 1 field and t...
