After our audit one of the findings was that we should have a Known Error Knowledge Base. Is this a requirement that anyone else has dealt with and if so what did you do? I am working with the Problem Process Owner to meet this requirement. We have ...
Hello, I'm currently running into an issue with a VA topic I am working on involving the contextual search. If you type in a certain phrase (in this case, "printer doesn't turn on"), the virtual agent asks if they'd like to change their answer to a ...
Context: In my workflow, I have an "Approval - User" (variable = line_manager_approval) and then an "Approval - Group" (called from DCS approval sys_id in the advanced script) activity in sequence. If the line manager is in the group, I want this use...
I made a change to the Employee Center URL and now I'm getting a page not found. We agreed to change the url for the employee center and I believe this change cause a page not found error. Within the Service Portal pages I updated the OOTB esc to a...
Hi there,I tried to do the HRSD fundamentals course last week on Now Learning, but due to an issue with Lab instances, I had to put it off. Once my Lab was accessible, earlier this week, I extended it, so I could do the course today. Now when I ac...
Hello, I have an issue with Virtual Agent designer and action outpup.I have a flow Designer actions that make a REST Call. If i Test it it Works fine.I try to use this action from virtual Agent designer but the output of the actions never sent back...
The "Send email step in flow designer does not work with any users who are not admin" knowledge article could be more helpful. But to avoid wasting time as I did trying to duplicate the instructions on reproducing the error, do yourself a favor and c...
We have recently deployed ServiceNow's Strategic Portfolio Management. During our demand process, Demand Managers are need to create Cost Plans, Monetary Plans and Non-Monetary plans in SPM. In certain circumstances, it is needed to have an excel ver...
Hi @AnkurP We need help in capturing the sys_id of interaction record in service now operation and populate it in a service catalog request .Here we do have a 1 ui action called create request on the interaction form clicking on this button page will...
Hi community, Maybe this is a simple question: When I create a Case with ServiceNow Support, I get suggestions about Catalog Items that may fit instead of the ticket I'm currently trying to open. Is there a comparable feature available on the Emplo...
scriptincludefunction: function(current) {var groupId = gs.getProperty("group_user"); var test = new GlideRecord("sys_user_grmember"); test.addEncodedQuery("group=" + groupId); test.query(); while (test.next()) { ...
For example , In Below screenshot problem related list tab , I wanna give custom filter when form loading also it's visible @Ankur Bawiskar
Hi everyone! My name is Caitlin Kenny, and I am the Staff UX Researcher for Mobile Platform topics. I currently have a research opportunity I am recruiting for that I would love to be shared out to any customers who are involved in the creation or...
HiI am using basic auth mechanism to create incidents in service now from our application. But the servicenow instance does not seem to be reachable at times. I get bad credentials error. What type of instance should I create in service now if I am u...
Hi Community,I have one requirement of a catalog item, having one leave end date variable , and one reference variable that is referencing to manager of the user who is raising the request.The actual requirement is to send the notification to the man...