PDI Instance not waking up

[LaszloO]

Hello ServiceNow support team,

My PDI  is not waking up for about 3 days now. On each attempt of pressing Wake instance, it drops bellow error:

And switches UI from Waking up … to Hibernating.

I’ve tried logging in multiple times, from different incognito browsers, the issue is not on my end.

I don’t want to release the instance without saving my work that I’ve been building in the past year by following ServiceNow courses.

Please help me recover this instance, it is imperative not to loose my work.

My account is under this sending email address.

Looking forward to your kind response as soon as possible.

Best regards,

[Dr Atul G- LNG]

Hi @LaszloO 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.Not recommended at the moment, as the waiting list to get a new PDI is quite long. So waiting is currently the only option here.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

As per the latest experience shared by community members, a PDI can sometimes take a longer time to wake up—up to 2–3 weeks in some cases.

[Tanushree Maiti]

Hi @LaszloO 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up", "500 error"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 3 days!

As you know there is no support available for PDI.

[Aditya_hublikar]

Hello @LaszloO ,

Since ServiceNow PDIs do not have dedicated support, you can either wait for some time and see if the instance comes back online, or request a new instance. However, if you request a new instance, all data from the previous instance will be lost.

Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.

If this helps you then mark it as helpful and accept as solution.

Regards,
Aditya

[Srikanth_9]

Hi @LaszloO,

From the past few weeks there are lot members are facing this issue. However, there's no support for PDI issues.

So, will recommend you wait if you don't want to lose your data else you can request a new instance.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.