PDI Reclaimed Despite Active Use — Known "Last Used" Bug Never Fixed

[me-pennywor]

Hello ServiceNow Community,

My PDI (dev281320) was recently reclaimed
due to alleged "prolonged inactivity."
However, I was actively using my instance
regularly to build a custom application
called Vynapse — an AI-powered ITSM tool
aligned with WGU's ServiceNow Application
Developer Certificate program.

The problem? The "Last Used" counter on
the developer portal was NOT updating to
reflect my actual activity — a bug that
has been widely reported in this community
by multiple developers.

ServiceNow's statement that they are
"reclaiming inactive PDIs to keep them
available for active builders" cannot be
accurate when:

1. Active builders are losing their PDIs
due to a broken activity tracker
2. New PDI provisioning takes 1-3 weeks
3. The "Last Used" bug has been reported
repeatedly with no official fix

I am requesting:
- Restoration of dev281320, OR
- Priority provisioning of a new PDI
- An official fix for the "Last Used"
counter bug
- Clear communication on how activity
is actually tracked

I backed up my work via Update Sets
so my application is recoverable —
but the principle remains: developers
should not lose instances due to
ServiceNow's own tracking bug.

Has anyone else experienced this?
Any help or escalation path appreciated.

Thank you,
Mycroft Vynapse
ServiceNow Developer | WGU CAD Student

[JamesWeb]

Mine was just reclaimed again as well yesterday and I was just in it a couple days ago doing some work. This is the second one that was reclaimed for me in the last couple months and the first one reclaimed, I had it for almost a couple years and was signed into and used regularly. Also, I have not been getting any notifications or emails that either one would be reclaimed. I understand the reclaim rules fully but when you have been actively using the PDI and it gets reclaimed makes no sense.