How to start learning Nexthink & LogMeIn for ServiceNow integration

[AbW]

I’m a new ServiceNow developer and about to start my first project involving Nexthink and LogMeIn integration.

I already have a basic understanding of ServiceNow integrations (APIs, REST, Flow Designer, etc.), but I have no experience with Nexthink or LogMeIn.

Since I don’t have access to these platforms (they are paid and not available in PDI), I wanted to ask:

• How should I start learning Nexthink and LogMeIn specifically for integration with ServiceNow?
• Which parts of these tools are actually important from an integration point of view?
• Any recommended resources or approach to understand them without hands-on access?

Since this is my first project, I want to make sure I focus on the right areas from the beginning.

Thanks in advance!

[Tanushree Maiti]

Hi @AbW ,

For Nexthink - Check

 Nexthink app from the ServiceNow Store .

Key features

• Import Configuration Items: devices (servers and workstations), services, software and users from Nexthink to ServiceNow CMDB.
• Import relationships between Configuration Items in Nexthink to ServiceNow CMDB
• Select which information for each Configuration Item will be imported to ServiceNow CMDB.
• Visualize statistics about import executions.
• Explore relationships between Configuration Items using ServiceNow interface.
• Support for multiple Nexthink Engines.

Also check  https://nexthink.com/platform/integration/servicenow

                       https://video.nexthink.com/watch/uXxKnXMa1s3UdgRbvEjf7D

                      https://video.nexthink.com/watch/pTRmx1nCnngiVQ46hFVSvy

                      https://video.nexthink.com/watch/aSzcdghL2Zw17fdoZRq1t6

For LogMeIn: 

Rescue by LogMeIn 

Key features

Key Features

• Generate Rescue PIN codes and start remote support sessions directly from a ServiceNow case, incident, agent workspace, or interaction
• Generate support session summaries using AI, incorporating ticket details like user information and historical context for comprehensive recordkeeping.*
• With a single click, post Rescue session notes, chat transcripts, and AI-generated summaries back to the ServiceNow ticket in real time.*
• Use AI to analyze screenshots or interpret errors in context, leveraging information retrieved from the original ServiceNow ticket for quicker resolutions.*
• Consolidate all support activity, session data, chat longs and notes within a ServiceNow incident or case, allowing you to track customer engagements within a single tool.
• Leverage Rescue SSO capabilities so technicians don't have to login or store Rescue credentials within ServiceNow, allowing teams to start Rescue sessions faster and easier.

Also check 

LogMeIn Resolve 

Key features

Initiate a LogMeIn Resolve Remote Support Session from within ServiceNow and share it to the end user.

https://www.youtube.com/watch?v=W_F8p2Vbn7A