Predict Assignment Group for incoming incidents by using Predictive Intelligence

[Pankaj]

I want to predict assignment group through PI . I have installed below plugins in my DEV instance .

• “Predictive Intelligence” is the core Plugin
• “Predictive Intelligence – Enhanced UI” is the for the home page and other visualizations
• “Predictive Intelligence for Knowledge Management” is for searching related articles in Knowledge Management
• “Predictive Intelligence Reports” provides dashboards and reports for measuring ongoing performance of machine learning solutions
• “Predictive Intelligence Workbench” provides a common framework for creating use case templates

• “Predictive Intelligence for Contextual Search” enables customers to leverage machine-learning algorithms for searching with Contextual Search
• There are several product specific plugins available
• GRC: Predictive Intelligence
• Predictive Intelligence for Customer Service Management
• Predictive Intelligence for PPM
• Predictive Intelligence Workbench HRSD content

Predictive Intelligence Workbench ITSM content


According to below article 
https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/itsm-predictive-i...

Step 1 :- Navigate to All > Predictive Intelligence Workbench > Use Cases > Create New from Template.

Step 2 :- Select the "Predict Assignment Group for incoming incidents" guided template

The issue is that I am not getting "Predict Assignment Group for incoming incidents" guided template 
Please help !

[Jainam Pattani]

I'm facing the similar issue, did you get any resolution or any other way for auto-assignment of ticket using gen ai

[Pankaj]

Yes,

There is another way, which is by using Task Intelligence. Using Task Intelligence, it works by giving recommendations for auto-assignment groups or it can also automatically assign the assignment group.

Additionally, Task Intelligence is easy to use. Please go through the YouTube video below to get an idea of how it works.
Link: https://youtu.be/_2IG1CX2y6g?feature=shared
video name :- 

Task Intelligence for ITSM: Predict Incident Fields

Thank you!