I am trying to make a Bar visualization from the Incident Table.It has to show a percentage of how many Incidents was resolved same day from "Business Duration" per month.So if we had 100 incidents January 2024 and 60 of then was resolved same day as...
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Happy to be part of the Executive Circle Event recently at Mumbai. It was an instant block buster. It was great opportunity to connect with Platform Owners and other Leaders, while knowing about the upcoming Products and Features from ServiceNow. The...
I want to predict assignment group through PI . I have installed below plugins in my DEV instance .“Predictive Intelligence” is the core Plugin“Predictive Intelligence – Enhanced UI” is the for the home page and other visualizations“Predictive Intell...
A few agents are having issues where when they get a significant amount of text in the notes section the cursor will jump around and move text around. Attached is a video of the issue. Has there been a new workout of resolution for this issue?
Hi, hope someone can help with this requirement. We have received an ask from some teams in our environment to give the edit access to an additional set of people apart from the original author and ownership group to edit/make changes to the article ...
Hi all, we would like to print asset tags directly from Servicenow. Does anyone have any solution already in place on how to use that?I would like to see some suggestions, like enabling a button in ServiceNow that will open or go to the standard prin...
Hello there, When snc_internal user replies to the email, it does not update the incident. The user is CC'ed in compose email.Ideally, the reply should be added to the additional comments of the incident.I see that "Update Incident (BP)" OOB inbound ...
Goodday,My name is Bart and i am a new user of SNow. I have set my preverences > theme to dark mode. Now when i open the E-mail tab, i see that communication with the customer shows a white background with white text. I need to select the text if i w...
Variables for few catalogs have been updated to reference type without creating the new variables. resulting in missing data in the old RITM records. To resolve this we planned to create a new inactive variable of previous type for each of the affect...
After our audit one of the findings was that we should have a Known Error Knowledge Base. Is this a requirement that anyone else has dealt with and if so what did you do? I am working with the Problem Process Owner to meet this requirement. We have ...
Hello, I'm currently running into an issue with a VA topic I am working on involving the contextual search. If you type in a certain phrase (in this case, "printer doesn't turn on"), the virtual agent asks if they'd like to change their answer to a ...
Context: In my workflow, I have an "Approval - User" (variable = line_manager_approval) and then an "Approval - Group" (called from DCS approval sys_id in the advanced script) activity in sequence. If the line manager is in the group, I want this use...
I made a change to the Employee Center URL and now I'm getting a page not found. We agreed to change the url for the employee center and I believe this change cause a page not found error. Within the Service Portal pages I updated the OOTB esc to a...
Hi there,I tried to do the HRSD fundamentals course last week on Now Learning, but due to an issue with Lab instances, I had to put it off. Once my Lab was accessible, earlier this week, I extended it, so I could do the course today. Now when I ac...
