Predict Assignment Group through Predictive Intelligence
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06-14-2024 05:00 AM
The task is to predict the Assignment Group through Predictive Intelligence. I am attaching an article below, but according to Step 2 in the article, the option "Predict Assignment Group for incoming incidents" is not available in my instance.
https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/itsm-predictive-i...
How can I bring that .
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06-14-2024 05:19 AM
Going back in the versions, this step even shows being available on Tokyo and I don't think you are on an earlier version, but you haven't shared that information.
Also: what kind of instance are you working on? PDI's have less possibilities related to PI than client instances. If you are on a client instance: check if all plugins are activated that you need.
If this is all OK, go to NowSupport where they have access to your instance (if it's a client instance) and can tell you what (if anything) you are missing or what else you need to do. We can't look inside your instance.