restore deleted software entitlement data with dependent data

dvass0107
Tera Contributor

‎08-25-2025 07:57 AM

Hi Team,

Customer asked me remove all the data from Software entitlement form, and they will start afresh. But when I try remove data for Sqlserver 2016 enterprise, the dependent data will also go off as shown in PIC.

Somewhere I read if it's deleted it should come from content service feature from SAMPro. Customer earlier used it and not using anymore. So if I delete the entire data , how to get back the dependent data as manual entry also will not be allowed.

Can you suggest an alternative?

dvass0107_0-1756133552745.png

 

Regards,

Srinivas

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pavani_paluri
Giga Guru
Giga Guru

‎08-25-2025 11:54 AM

Hi @dvass0107 ,

 

Instead of deleting them, Could you please try to retire them. If customer wants a clean slate, please archive them 

 

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P
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