Hi Ravi
Steps to Resolve
Check Your Account Role
Go to your ServiceNow Community profile settings.
Ensure your account is fully registered and linked to your organization's entitlements (if applicable).
Verify your current role: Customer, Partner, Employee, etc.
Account Linking (if necessary)
If you're part of a partner organization or an entitled customer, you might need to link your ServiceNow ID to your organization's account for elevated permissions.
Reach out to your ServiceNow admin or support contact for assistance with linking.
Reach Out to Community Support
If you still cannot reply, submit a ticket through the ServiceNow Community Support page. Provide details about the issue, including the lock icon and access message.
Test Access with Other Posts
See if you can reply to other non-restricted posts. If you can, it's likely just a group restriction on those specific threads.
Thanks
Muni
