User Creteria not working for a Record Producer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-08-2025 02:23 AM
Hi Team ,
We have a Record Producer created , we have a custom column/field called as "Function" whose value is "People" in the User table , we want to hide the Record Producer from these People function user.
I have tried the below script in the Not available for ,
Which is failing , still the users are able to see it , kindly assist!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-08-2025 05:31 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-08-2025 05:42 AM
Please respond to below questions
1) share the field dictionary screenshot.
2) what's the field type? what debugging did you do?
3) is that an encrypted field?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-08-2025 05:50 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-21-2025 10:58 PM
I could see in screenshot edge encryption is enabled for it.
Possibly that's the reason you are unable to get value for it in query
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader