What Are the Best Use Cases for Agentic AI in ServiceNow?

[jademerlin2]

I’m exploring how Agentic AI can be used to improve ServiceNow workflows beyond basic task automation. Which use cases have delivered the most practical value so far—for example, incident resolution, employee requests, knowledge management, or compliance monitoring?

For teams that have implemented AI agents, what factors helped you decide which workflow was a good candidate for agentic automation?

[Dr Atul G- LNG]

Hi @jademerlin2 

Here: https://www.servicenow.com/uk/customers.html?campid=284092&cid=p:plfd:dg:b:rmkt:phr:goog_en_plat-ser...

https://www.servicenow.com/uk/blogs/2025/identifying-agentic-ai-use-cases

https://www.youtube.com/watch?v=QLucB04QiYg