It's a common practice to use external authentication to access ServiceNow. When accessing it on the mobile platform, however, you will probably run into some issues. That's because there is currently no supported implementation of the mobile app that can handle more than one IDP to authenticate users. Similarly, digest tokens do not work with the mobile app UI, so you cannot use the Multi-Provider SSO plugin to log in with digest tokens for the mobile app.
We are aware of this, and until we can offer a more permanent solution for this, here is a workaround you can use. The Helsinki web versions of the mobile app have very similar features as the mobile app and can be utilised instead following the steps illustrated in the video below.
Using web versions of the mobile app to mimic Multi-Provider SSO
