Employees within an organization can quickly report an issue or get help using the Now Mobile's QR Scan application.
Laptop not working, printer out of paper or spill in the conference room? Simply scan to report an issue or get help using our knowledge bases and catalogs.
Sometime, the speediness and timeliness of reporting an issue is paramount. An employee no longer has to open the laptop and navigate to the portal to report an issue. With the QR Scan application, it is now simple. Tap, scan and get help.
QR Scan application allows
1. An employee to report an issue by creating incident using pre-defined template specific to the item scanned
2. An employee to get help regarding the item scanned with the help of existing knowledge articles
3. An employee to place order regarding the item scanned using the existing catalogs
4. A system administrator to configure targeted actions for specific item. This ensures that the employees have the right set of actions related to the item scanned
App in Share:
https://developer.servicenow.com/connect.do#!/share/contents/7815211_qr_scan?v=1&t=PRODUCT_DETAILS
