Mobile Essential Training

[David Ha]

Are you just getting started with the ServiceNow Mobile Platform?

Here is a summary of some overview to get started, self-paced training, and self-service resources that you have available.

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Getting Started

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Mobile Security White Paper - Take an in-depth look at the security capabilities of ServiceNow mobile apps. Find out more.

Mobile Platform Overview - Great introduction video to ServiceNow Mobile. Start with this one and then watch some of the other videos in the playlist as you expand your knowledge, interest, and needs. Find out more.

Mobile App Builder System Admin Guide - A quick-start guide to getting your admins & developers familiar with using Mobile App Builder. Find out more.

Implementation Guide - Resources and step-by-step guide available to help get you started in activating, implementation, and maximizing the value you get out of ServiceNow Mobile.
Find out more.

UX Best Practices [NEW]- Best practices guide helps ServiceNow mobile app creators with mobile design and product principles to create consumer grade experiences.
Find out more.

Mobile Hierarchy - Learn the back-end tables of ServiceNow mobile apps (ServiceNow Agent, Now Mobile, & Mobile Onboarding) and how they work together to assist you in configuring, modifying, and creating mobile workflows. Learn more from the hierarchy deck and recorded video.

Mobile Publishing Overview - Learn how you can tailor and publish ServiceNow Mobile apps with your unique company branding and management method. Learn more from the NowLearning course and recorded video.
Mobile Publishing Fundamentals - Learn about Mobile Publishing, Mobile Theming, and how to complete your request form for a custom branded app. Launch the course here.

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Self-Paced Training

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Mobile Development Essentials - Learn the fundamentals of developing great ServiceNow mobile experiences for your agents, requestors, and new hires so they can easily access your ServiceNow platform from any mobile device, any place at any time. Find out more.

Mobile Introduction - Web-based training that gives system admin & developers an overview of the what, why, and how of the ServiceNow Platform.  This is a great class for all users interested in getting hands-on training with Mobile App Builder.  Find out more.

Mobile Resources - Provides helpful resources and links to help you make the most out of the training and assist in additional learning on mobile. Find out more.

Create a New Scoped Application - This course provides instruction to create a new mobile application with App Engine Studio. Launch the course here.

Create and Apply List Screens -This course provides instruction to create and apply list screens within a mobile app using Mobile App Builder. Launch the course here.

Applying Custom Filters on List Screens - Learn how to create custom filters for your list screens using Mobile App Builder. Launch the course here.
Create Cards and Templates with Mobile Card Builder - Hands-on lab session covering how to create custom cards for the mobile apps using Mobile Card Builder. Launch the course here.

Getting started with ITSM Mobile Agent -Learn how to customize your out-of-the-box ITSM mobile experience on ServiceNow Agent.  Launch the course here.

Getting started with Field Service Mobile Agent -Learn how to customize your out-of-the-box Field Service mobile experience on ServiceNow Agent.  Launch the course here.

Configuring Offline Access for Mobile Agent Workflows - Learn to configure offline access for Mobile Agent using Mobile App Builder. Launch the course here.

Getting started with Now Mobile (ITSM) - Learn how to activate, what is available out-of-the-box, and how to customize your out-of-the-box for Now Mobile app.
Launch the video here.

Getting started with Now Mobile (HR Service Delivery) - Learn how to activate, what is available out-of-the-box, and how to customize your out-of-the-box for Now Mobile app for HR Service Delivery.
Launch the video here.

Publish your application to an update set - Learn how you can move changes from developer instance to a production instance for mobile using update sets. Find out more. 

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Mobile App Academy (how-to-configure-videos)

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Mobile App Academy lets you ask some of the world's experts around the Mobile Platform. This is a great place to join mobile gurus in live building sessions or learn skill building fundamentals to help you through your own mobile implementations. Find out more.

Recordings of previous Mobile App Academy sessions can be viewed here.

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Knowledge, Videos, & Webinars

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In addition to these resources, we have a plethora of other great resources for learning about various ServiceNow Mobile topics. 

See below for resources related to ServiceNow Mobile:

Getting started with Mobile Publishing

Getting started with User Experience Analytics

Getting started with Safe Workplace for Now Mobile

Customer Success Story: LCBO (IT & HR for Now mobile)

Customer Success Story: UMass Memorial (Safe Workplace for Now mobile)

Customer Success Story: MetLife (ServiceNow Agent)

Customer Success Story: Accenture (Asset Management & Now mobile)

Customer Success Story: Lowes (Field Service for ServiceNow Agent)

K23 Lab 1583 - Boost usage and adoption of your mobile apps

[Shakeel Shaik]

Thanks Team

[Shakeel Shaik]

Great!! Article for beginners.

Thanks to David Ha and Team.

[Ronny L_k_s]

As a beginner I find this article very helpful! Thank you David and the rest of the team.