Adding fields to related list layout on mobile view

Michael T
Tera Contributor

This is concerning the mobile view, not the SN app, so this is my view when I click on the Change Task related list from a Change Request from my phone. What we'd like is to add some fields to the preview of these change tasks, so rather than just the Number and Description, I'd like to see the assignees in the related list of change tasks.

MichaelT_1-1719868571655.png

What I've tried so far is editing the list layout for change tasks from the Change Request

MichaelT_3-1719868764108.png

 

I did also make sure I have a "Mobile" view rule for both Change Requests and Change Tasks

MichaelT_4-1719868834625.png

None of these changes have had an effect, I'm wondering if this is possible to do in the mobile view. For the record, simply updating the list layout for the "Mobile" view for CHG or CTASK does reflect in the layout of individual CHG or CTASK records on my phone. Any tips would be much appreciated!

 

 

1 REPLY 1

Rampriya-S
Tera Guru
Tera Guru

Hi @Michael T 

Please follow the steps to Configure a related list screen for a record screen.

https://docs.servicenow.com/bundle/washingtondc-mobile/page/administer/tablet-mobile-ui/concept/sg-m...

 

Please mark helpful If you accept the solution.

Regards,

Rampriya S

 

Best,
Rampriya S