Additional columns in Mobile Agent reference fields

Mathias Jepsen
Tera Contributor

Additional columns in Mobile Agent reference fields

I've been trying to figure out how to accomplish the same thing that the ref_ac_columns attribute accomplishes in the Dictionary, but in Mobile Agent reference fields. I looked through all the records I could find that are in some way related to UI Parameters, but I cannot seem to find a way to display additional columns in the rows for a reference field. It only displays the Display Value for the table, and nothing else.

I'm almost certain that it's possible to do this, since the "Impersonate User" button in the Settings of Mobile Agent shows both Name and Username.

Has anyone found a way to add additional columns to a reference field in Mobile Agent? I'm hoping I'm just blind and haven't looked well enough, because having a giant list with a bunch of duplicate names without a way to distinguish them is really not user-friendly.
1 ACCEPTED SOLUTION

Rameswar1
ServiceNow Employee
ServiceNow Employee

Hi Mathias, unfortunately, there is currently no way you can configure this. In the platform, the attribute added on the field is honored on the form, the same field attribute does not apply to a mobile app screen.

The only known workaround is to have a URL type applet point to a service portal page to show the form as the field attributes would work there.

There are a couple of Idea requests submitted in the community already for this. I think the below is aligned to your requirement:

Agent Mobile / Mobile app - Allow for multiple column display on reference fields (specifically fiel...

 

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6 REPLIES 6

Simon Midtvedt
Tera Guru

For anyone looking for updated information on this:

It is now possible to get multiple columns for a reference field using a mobile card and the input attribute "MobileViewId": How to show multiple column for a Reference Field on Mobile App - Support and Troubleshooting (servi...

 

Simon

Hi Simon, 

 

did you reach this ? I tried following the link suggestion, but I'm still not able to figure it out. 

this is how I configured my card: 

Silvio_Marchio_0-1702980905819.png

And this is my field: 

Silvio_Marchio_1-1702980975073.png

 

Hope you can help me 😄 

Thanks and regards

SM