Auto-populate dependent fields in Agent mobile app on selection of values in a reference field

[Mohnish3]

I've created & mapped fields in agent mobile app. On selection of Configuration item, the fields Node name& Module are getting auto-populated in desktop version. The same functionality is not working in mobile app though after submitting incident, the values are getting displayed correctly but not when I select them on creation form.

Context selected is Global and not Record.

[Pavankumar_1]

Hi Mohnish,

I have answer the below post for category and subcategory fields on mobile app. You can try the same way for the reference fields.

https://community.servicenow.com/community?id=community_question&sys_id=2a0ad0691b364590c790ece6b04bcb7a

I created  assigned to, assignment group fields on Mobile for Incident creation and dependency is working as expecting you can use the same for the reference fields.

Hope it helps!!

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Pavankumar

[Mohnish3]

Hi Pavan,

I'm getting the choices but requirement is that on selection of a value in a field, all the dependent values should show their respective values on form and not at backend.

If you look at the image I attached, there on selection of a value in 'Module' field, the field 'Node Name' should display the corresponding value on form itself.

Note: Context selected is Global and not Record.

Regards,

Mohnish Pawnikar

[Pavankumar_1]

Yes, Context is Global and not Record.

I have tried on category and sub category those are choices fields and Reference field like Assignment group and assigned to fields all the corresponding users will display on the assigned to field.

you can refer the UI parameters below.

let me know if you are looking for something else other than the choices and reference fields.

Regards

Pavankumar

[Mohnish3]

We created a record producer for this and got it covered.