Barcode scan from a service portal widget: does the method cabrillo.camera.getBarcode() works in the Agent Mobile App ?

[Ximizu]

Hi guys, I have tried to use the method cabrillo.camera.getBarcode() from the Agent mobile app, but didn't succeed to make it work. That said, I succeed to make it works from the classic mobile app.

See the tests in both apps in this video

Do you know if the method cabrillo.camera.getBarcode() can work from the Agent Mobile App ?

For information, I have already checked this community thread

https://community.servicenow.com/community?id=community_question&sys_id=47fd2d27dbd0f3881cd8a345ca96...

I have looked at the developer API

https://developer.servicenow.com/dev.do#!/reference/api/orlando/client_mobile/CC-getBarcode

And I have created the widget using a K17 Lab content

https://gist.github.com/cburkins/7110a8319655cc09e72eaab06713d9ec

[Victor Chen]

Barcode scanning Cabrillo does not work on Agent app. We have replaced it with a native flow to input Barcode/QR scanning as an action UI parameter. What is your use case for relying on a web flow instead? If you feel this is necessary, feel free to upvote on the Idea Portal or submit one if there's not an existing request. Thanks.  

[Ximizu]

Thanks for your answer.

The use case I need to resolve is for a telecom company:

• The technicien has to install a new equipment at the client home
• Before installing the new equipement, he needs to check the different offerings that the client can have. This checking is done via a web service call which will returns the list of offerings in live (this list is hosted in third party system)
• He select one of the offering
• Regarding the offering selected, the technicien will grab the appropriate equipment related to the offering, then he has to scan the serial number
• He submit the information to the third party system
• • offering selected
  • serial number

I though I would do it with a custom service portal widget. That said, I will see if I can resolved this use case with the ootb applets of Studio Mobile.

[Ximizu · Accepted solution]

I have received an answer from /hi. The method cabrillo.camera.getBarcode() will be available starting the release 10.1.0 release of the Agent Mobile App on 2020-07-16.

"Hello Ximizu,
Unfortunately, at the moment it's not possible to achieve scenario you describe in the native client.
However, I've confirmed with our development, this API function (cabrillo.camera.getBarcode()) will be supported from 10.1.0 release of the Agent Mobile App.
The 10.1 version is expected to be available from next month on the 2020-07-16."