Can we control the width of variables on a catalog item in Now mobile?

[Dana2]

Hi all,

In Now mobile app, is there a way I can configure the width of a variable from a catalog item to take the full width of the screen? Setting the variable width to 100% doesn't work. I have 2 column layout.

What differentiates these fields from the others is that they have an info icon (image on the right) and I'm not sure how this causes the issue. As an example, once I choose a location the field will shrink at 50% of the width!

In the attached image on the left, Requester and Requested for take up only half of the screen's width while Email, Location etc are taking up the full width.

Thanks!

[atherakhtar]

Hi,

Check the below PRB.

PRB1394643

https://hi.service-now.com/kb_view.do?sysparm_article=KB0830620

This is fixed in Orlando Patch 5

Please mark this answer as correct to help others on community.

Thanks,

Ather

[Subhojit Das]

Hi Dana,

Please find the below link check whether it works or not

https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-catalog-managem...

https://community.servicenow.com/community?id=community_question&sys_id=081f3a29db58dbc01dcaf3231f96...

Regards,

Subhojit Das

[dana_i]

Hi Subhojit,

Setting the default width to 100% for reference fields didn't work. Again, I already have reference fields that are spanning 100% of the screen width. It seems only fields with info icon don't take up the full width.

Using the client script didn't work either, I get the error: g_form.getDisplayBox is not a function. Not sure if it's because of Orlando? I was able to add a simple alert so the client script on mobile app works just fine.

Let me know if you have any other suggestions. Thanks!

[manishverma_fsm]

Hi, It is system issue, raise Hi support issue Thanks