Can we disable Now Mobile and Agent apps completely?

[Steve Neidich]

Is there a platform-side control/property available to disable all functionality of the Now Mobile and Agent Mobile apps? Obviously we can't stop users from downloading the apps on their phones, but hopefully there is a switch we can flip in ServiceNow to keep from using it until it is ready. 

I tried updating these properties but they only apply to the classic app which is deprecated.

[Anshu_Anand_]

If you want to disable only for clients until its ready, its be better you give Admin role to each applets/entire navigation section of mobile app, so that only admin can see when logged in.

Once ready, remove admin role.

Hope its help you.

If its helpful, please mark answer as correct

[Rameswar1 · Accepted solution]

>>> How we can "disable" mobile app so user cannot allow to login into mobile app.

You can disable the oAuth_entity(Application Registries) record for "ServiceNow Request" record.
The "ServiceNow Request" refers to the NOW mobile app. So the oauth_entity for "ServiceNow Request " record will restrict access only on the NOW mobile app.

-- Generally,
ServiceNow Agent - refers to Agent Mobile app (The fulfiller experience)
ServiceNow Request - refers to NOW mobile app (The requestor experience)


1. Go to Application Registry under System OAuth

2. Search for ServiceNow Agent:
https://<instance_name>.service-now.com/nav_to.do?uri=oauth_entity.do?sys_id=bf973fb473331300b8d77a2f1bf6a74a%26sysparm_view=default

3. Set Active to false and save

4. Search for ServiceNow Request:
https://<instance_name>.service-now.com/nav_to.do?uri=oauth_entity.do?sys_id=dc54dc93530223008977ddeeff7b1272%26sysparm_view=default

5. Set Active to false and save


Hope this helps, Thanks!